How to Understand Your Audience: Data Collection & Analysis
The internet is a fast-paced environment. People can come to your website at any hour from a wide range of locations, each of them with different intentions or needs. Unlike physical retail stores, you can’t see who is coming in and browsing around. You don’t know much about the people reading you. How can we develop a rough profile of all these individuals?
You already get a glimpse of them everyday when they interact with your website. Some may register for an account, leave a comment or send you an email. But many are ‘invisible’. They get to your site, see what you put out, click on a outbound link and disappear.
What you currently know about these individuals comes from a combination of visible user actions (e.g comments/emails) and statistics (e.g visit frequency/visit length). Is this knowledge sufficient for most businesses or bloggers? Yes. But I think it would be tremendously helpful to learn even more about your audience.
In marketing and advertising, we proactively define our target audience. We start with our end goals and then structure our website/ads with the right buzz phrases, pitch, style, keywords and angle to appeal to people we want to attract as a consumer/user/reader. Gathering information on visitors to our website makes us more effective marketers.
It is helpful to analyze and construct a general profile of your audience, however shifting it may be, because it provides you with information that will allow you to better improve your content scope, site usability, conversation rate or marketing campaign. Let’s split this process up into two sections: statistical analysis and data collection.
Statistical Analysis: Start Working With What You Already Have
Image Credit: Mint
Depending on the stats tool you’re currently using, you can get a lot of information on how visitors are using your website, where they come from and what they are looking at. There are obviously a lot of different metrics to look at but I’m listing what I think is more relevant to understanding visitors in general:
- Visitor loyalty, bounce rate, recency, time on site. These sites measure one critical thing: the level of engagement. They reveal how often people visit your site, the last time they used it and the depth of their visit. While these numbers aren’t a definitive interpretation of on-site user actions, they are a gauge of their enthusiasm.
- Visitor Location. This allows you to make cultural and linguistic assumptions of your visitors. If you know you receive the most visitors from a few specific countries, you might want to create landing pages/offers or content with a geographic focus.
- Visitor search terms/keywords. This includes both search engines and on-site search boxes. The clearest indicator of visitor interest, search terms tell you what they want to get from your site and it reveals information gaps you can fill up. This is where data collection gets specific. If you consistently get a lot of queries for a specific phrase, you can safely assume that there will be visitor interest in content or offers related to it.
- Traffic source. This includes search engines, referrer sites, type-in/bookmark traffic and ad campaigns. Pay attention to referrer sites: it reveals what visitors are reading or using. Traffic sources also tell you where to improve for greater visibility.
Take some time to look at these statistics. Instead of only looking at them at each single point in time, it makes more sense to regularly study them to see how they trend over the lifespan of your site or the course of a marketing/ad campaign. On the whole, they will give you a good idea of what users want and what draws their attention.
How to Get More Audience Data: Using Polls, Surveys and Features
Now for the fun part: the active solicitation of user information. Instead of simply monitoring web statistics, you create opportunities for visitors to voluntarily reveal personal data and opinions. These can be achieved in several ways:
- Polls. An excellent and informal way to get information on user preferences, they are very easy to set up and maintain on any website. The questions asked can be diverse and they are a good way to gradually accumulate a lot of information without being too invasive. Run a poll for two weeks and change the questions to pull in more information. They can be integrated on a regular basis alongside articles or they can be left alone on a visible corner of the website.
- Surveys. Depending on their length and how they are created, surveys may be more labor intensive. Some visitors will avoid them if they are too long. They are ideal when bundled with competitions or special offers which provide incentives for completion. Short surveys can be used for exiting visitors or as a follow-up after a user completes a specific purchase or opts-out of your payment plan/subscription.
- On-Site User Features. If you’re running a community, social media service or even a blog, you can get more information by simply offering more user features (ways users can interact with each other and your site). For example, allow users to input more biographical info in profiles or give them the option to favorite/rate your blog posts and the contributions of other users. Features also add value to users and increase their engagement with your site. Think strategically about what data you want and create a feature that allows users to indirectly reveal it. Facebook is a good example of a site with features that generate a lot of mineable data. Of course, it is always good to have an appropriate privacy policy and allow users to opt out easily from their side.
- Audience Feedback. To understand your visitors, its useful to ensure that you monitor your feedback channels. Comments, emails, incoming blog links, mentions on online communities and even tweets allow you to get an intuitive feel of what people think about your website. Subscribe to the right feedback channels (Google alerts, blogsearch etc.) and track them daily. Either do it yourself or get someone to be the official feedback/community coordinator. Audience feedback is often unsolicited, although you can easily get more comments/emails by specifically asking for them. This provides you with clues on how to better cater to your target market.
While this isn’t an exhaustive list, some of these methods can be applied online and offline simultaneously. For polls and surveys, you should be able to find some plugins or software available for your site platform. Alternatively, you can always use external online services like SurveyMonkey, PollDaddy, 4Q and Wufoo.
After obtaining this data, setup a system which allows you to segment and compare your findings over a period of time. This can be a simple spreadsheet or something more sophisticated. When combined with the visitor statistics you already have, it’s easy to understand your audience, allowing you to to better accommodate their needs or interest.
Can you think of any other ways to get more audience data?
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How to Understand Your Audience: Data Collection & Analysis
The Fear of Losing: Using Competitive Instincts as an Advantage
The Winner’s Curse is a term used to describe auctions whereby the winner will overpay because he/she overestimates the item’s actual market value. This tendency to overbid is due to factors like incomplete information or other market participants. Recent research show that people also overbid because of the fear of losing in a social competition.
A team of NYU neuroscientists and economists conducted brain imaging studies and discovered that the striatum, a part of the brain’s reward circuitry showed an exaggerated response to losses during an auction game. When a group was told that they would lose $15 if they failed to win an auction, they consistently bid higher than others who were told they would win $15.
The difference lies in way the auction was framed. When simply reminded of what they had to lose instead of what they stand to gain, participants responded with higher bids.
While there have been investigations of overbidding which have attributed the phenomenon to either risk aversion or the ‘joy of winning,’ it was the use of imaging data which allowed us to distinguish between these conflicting explanations and actually arrive at a new and different one, the ‘fear of losing.’…We were able to use neuroimaging results to highlight the importance of framing, and specifically the contemplated loss, as an explanation for overbidding during experimental auctions.”
This ‘fear of losing’ seems to be triggered by competition with others and perhaps, attachment to the value of the item. A interesting takeaway point: instead of only highlighting the benefits or promise for a product/service, it would be beneficial to indicate what the buyer might potentially lose by not making a purchase or taking action.
People implicitly understand that they’re dealing with other consumers because of factors like exclusivity and scarcity. The one who acts swiftly will get to purchase and enjoy the benefits of the product, while others may not. The call-to-action is much intense in an auction, because the actions of others occur in noticeable real-time. Competition is in the forefront of the mind.
This study reminds me of how much competition is almost intrinsic to human society. You see competition between individuals, groups and countries in business or sports. It is perhaps, both an evolutionary necessity and a learned behavior that one develops in order to survive or thrive within a social environment.
We are all familiar with the pleasure of competition. Many of you have bought items from Ebay, an online auction marketplace. Often, your decision to make or abandon a purchase is rushed along on a subtle but tangible undercurrent of excitement during the process and a feeling of minor elation for having won an item at a favorable price.
Could there be a way to transplant the fear of losing and the pleasure of winning into a non-auction scenario? Perhaps the use of a competition as a backdrop where each consumer’s individual drive can play out against others. Make them interact and challenge one another within a superstructure that helps YOU fulfill specific end goals.
Let the Competitive Instinct Flourish Within a Social Environment
Image Credit: Swamibu
Businesses or marketers should think about how to create a social environment which encourages the natural competitive instincts of their audience. Interaction within this sphere motivates each individual consumer/participant. This helps to increase the level of audience engagement and automatically enhances the value of the product/service/site.
Social news sites like Mixx.com proudly highlight their top users by displaying them on a leaderboard or giving them specific awards/badges. This symbolic segregation of a group of users from others and the conferring of exclusive emblems of acknowledgment enhances the visibility/reputation of these individuals. This becomes something others can strive towards.
Not everyone will lust after awards or a higher user ranking. In fact, most casual users won’t care or bother to go after greater recognition. But owners of these communities know that there will always be a segment of hardcore users (the more competitive or goal-oriented ones) that will work extra hard so they can improve their score or rank higher on the leaderboard.
This addicted 1% of users enjoy a sense of achievement and are often enough to generate enough activity to make your site grow. This effect is even more prominent when the community itself is the main attraction. Take the example of video games with online features: players will gladly pay for a monthly Xbox Live subscription or WOW account so they virtually cooperate or compete with other individuals. Inter-user competition becomes an value add-on.
Such a social environment is not very difficult to create: there are a few fundamental elements involved. For starters, users should be able to interact freely with one another, through the site’s main features or separately in an standalone environment. Also, bind user profiles and on-site activity to awards, rankings, points, recognition, rewards and achievements.
Allow people to form sub-groups to pursue a diverse level of interests. Facilitate inter-user contact and interaction by organizing open competitions or one-off events that everyone can join. These special events can be plotted on an established calendar of regular activities which involve the community or its sub-groups.
The general theory is simple enough: Think about creating social environments that are conducive for your overall business objectives. Apart from simply marketing your site, we should look at giving our audience the ability to connect (and compete) with each other.
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The Fear of Losing: Using Competitive Instincts as an Advantage
How to Say Nothing in 500 Words (A Lesson on Writing)
The ability to write well is very useful for our personal and professional lives. It helps students, business people, politicians, writers, bloggers, marketers and everyone who has ever needed to arrange words together to convey ideas or opinions. The written word has become an essential means of social communication: mastery of it helps you to enthrall and persuade an audience that would look upon you favorably in return.
It goes without saying that learning how to create compelling content is a part of one’s success as an online publisher. Reading widely and deeply while consistently honing your writing skills helps a great deal in bettering your prose. Sometimes, it doesn’t hurt to read a few stylebooks/essays on writing by professional teachers or authors.
One of these essays on writing is Paul McHenry Roberts’s How to Say Nothing in Five Hundred Words, a brilliantly humorous introduction on writing college compositions. I discovered this essay today and read though easily in one sitting, possibly because it was so well-written and entertaining. It’s a perfect example of the writing techniques listed within.
Here’s a quick summary of the 9 main points mentioned. I’ve extracted some of the key paragraphs from the text but be sure to read the full essay because these points are elaborated in much greater detail with some excellent examples.
- Avoid the obvious content.“Say the assignment is college football. Say that you’ve decided to be against it. Begin by putting down the arguments that come to your mind. Now when you write your paper, make sure that you don’ t use any of the material on this list. If these are the points that leap to your mind, they will leap to everyone else’s too. Be against college football for some reason or reasons of your own. If they are keen and perceptive ones, that’s splendid. But even if they are trivial or foolish or indefensible, you are still ahead so long as they are not everybody else’s reasons too.”
- Take the less usual side. “One rather simple way of getting into your paper is to take the side of the argument that most of the citizens will want to avoid. They are intellectual exercises, and it is legitimate to argue now one way and now another, as debaters do in similar circumstances. Always take the that looks to you hardest, least defensible. It will almost always turn out to be easier to write interestingly on that side.”
- Slip out of abstraction. “Look at the work of any professional writer and notice how constantly he is moving from the generality, the abstract statement, to the concrete example, the facts and figures, the illustrations. For most the soundest advice is to be seeking always for the picture, to be always turning general remarks into seeable examples. Don’t say, “Sororities teach girls the social graces.” Say, “Sorority life teaches a girl how to carry on a conversation while pouring tea, without sloshing the tea into the saucer.”
- Get rid of obvious padding. “Instead of stuffing your sentences with straw, you must try steadily to get rid of the padding, to make your sentences lean and tough… You dig up more real content. Instead of taking a couple of obvious points off the surface of the topic and then circling warily around them for six paragraphs, you work in and explore, figure out the details. You illustrate.”
- Call a fool a fool. “If he was a fool, call him a fool. Hedging the thing about with “in-my-opinion’s” and “it-seems-to-me’s” and “as-I-see-it’s” and “at-least-from-my-point-of-view’s” gains you nothing. Delete these phrases whenever they creep into your paper. Decide what you want to say and say it as vigorously as possible, without apology and in plain words. Writing in the modern world, you cannot altogether avoid modern jargon. But you can do much if you will mount guard against those roundabout phrases, those echoing polysyllables that tend to slip into your writing to rob it of its crispness and force.”
- Beware of Pat Expressions. “Other things being equal, avoid phrases like “other things being equal.” Those sentences that come to you whole, or in two or three doughy lumps, are sure to be bad sentences. They are no creation of yours but pieces of common thought floating in the community soup… No writer avoids them altogether, but good writers avoid them more often than poor writers.”
- Colorful Words. “Some words are what we call “colorful.” By this we mean that they are calculated to produce a picture or induce an emotion. They are dressy instead of plain, specific instead of general, loud instead of soft. Thus, in place of “Her heart beat,” we may write, “her heart pounded, throbbed, fluttered, danced.” Instead of “He sat in his chair,” we may say, “he lounged, sprawled, coiled.”
- Colored Words.. “When we hear a word, we hear with it an echo of all the situations in which we have heard it before. The word mother, for example, has, for most people, agreeable associations. When you hear mother you probably think of home, safety, love, food, and various other pleasant things..The question of whether to use loaded words or not depends on what is being written.”
- Colorless Words. “A pet example is nice, a word we would find it hard to dispense with in casual conversation but which is no longer capable of adding much to a description. Colorless words are those of such general meaning that in a particular sentence they mean nothing…Slang adjectives like cool (”That’s real cool”) tend to explode all over the language. They are applied to everything, lose their original force, and quickly die.”
Learning how to create content using concrete, lean, colorful and vivid prose with unique perspectives will help you to get more readers, customers and supporters. But bear in mind that its not just about writing in a fancy way to entertain. It’s also a conscientious way of differentiating yourself from thousands of similar writers/thinkers in the same field.
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How to Say Nothing in 500 Words (A Lesson on Writing)
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